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Return & Exchange Policy

Moerdeng strives to provide a pleasurable shopping experience and superior customer service. If for any reason you are not satisfied with your order, we gladly accept returns of items in new/unused condition with original packaging.

Please contact us at prior to return/exchange.

If for any reason you are not satisfied with our products, we gladly accept returns within 15 days of receipt for most items in new condition. And shipping cost is non-refundable unless the item is found to be damaged due to our fault.

The following criteria must be met in order to be eligible for a refund.

· Returns must be post marked within 15 days of the receipt.

· Item(s) being returned must be new, unused and in their original packaging with all accessories.

· Item(s) must be accompanied by our Return Form (Please contact our customer representatives to get it).

· Item(s) must be returned to us via a traceable shipping method with a delivery confirmation with all shipping costs pre-paid.

Refunds will be processed within 7 days upon receipt of your package. The refund will be issued to the original payment account per your request.

Note: The original shipping fee and insurance are non-refundable.
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